A 3rd party vendor has been contracted to perform your delivery serivce. In order to ensure that your delievery is successful, your participation is needed. Below are answers to commonly asked questions about deliveries:
When will I receive my delivery?
We process order only after payment has been received. Due to bulk package of these none typical items, delievery time may vary.
When placing your order, we consider thse factors when calculating the Estimated Delievery Date:
- Order Processing: The amount of it take us to prepare your order for shipping. This typically takes 1-2 days however, some orders may ship within as few as 4 hours and some may take up to 5 days, depends on our work load.
- Transit Time: The amount of timeit takes your order to levae our warehouse and arrive at local delivery carrier.
When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what days of the week they are able to deliver to your area. The delivery company will call you prior to the scheduled delivery and will provide you with an approximate time window. The delivery company will make every effort to deliver within the time window provided.
How to prepare for yoru delievery?
The Delivery Company has been contracted to perform the delivery service to front door at the delivery address. If the delivery cannot be made to your front door, the transporters will place your products in an alternate area such as back door, front of garage, etc.. at the same address. Please make sure there is adequate access and space to complete the delivery.
Who needs to sign for my delievery?
Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and AmeriHood. Neither AmeriHood nor the 3rd party Delivery Company that has been contracted by AmeriHood to perform the delivery will be held responsible if you decide to hire a 3rd party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.
What am I responsible for upon delivery?
Please be sure to sign the Bill of Lading in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery by opening the package to ensure the product that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect product, please refuse the package(s), indicate the problem on the Bill of Lading and contact us at 1-909-248-2706 within 24 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.
What additional fees may apply?
There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery.
[For example, if you need a specified time window, your address is not tractor trailer accessible, you were not available for your scheduled delivery, delivery not made due to unsafe conditions, not indicating missing pieces on the delivery note, etc.]
Delivering to a Freight Forwarder?
In order to ensure that your delivery is processed as quickly as possible; please contact us by calling 1-909-248-2706. Please indicate to the advisor that your order will be delivered to a freight forwarder. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based time frame and location for delivery. This agreement is with you and AmeriHood. Neither AmeriHood nor the 3rd party Delivery Company that has been contracted by AmeriHood to perform the delivery will be held responsible if you decide to hire a 3rd party contractor or freight forwarder to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.
If you change your mind after making a purchase, just ship your merchandise back to our warehouse unused within 30 days. All we ask is that you bring/send your receipt and return it in its original packaging. Please note that we may request for you to email/ send pictures of damaged or defective merchandise. (To see the complete Return Policy, click here).
If you wish to change or cancel, please contact Customer Service at 1-909-248-2706 10am-5pm PST Mon-Fri. Once your order has shipped, you will receive a full refund for the value of the merchandise only (including applicable tax); shipping and handling will not be refunded.